All orders take 1-2 Business Days to be processed, packed for shipping and delivered to the post office. We go to the post office 3-5 times a week.
Please keep in mind that we are a small business and not a corporation. We currently operate with only myself, and occasionally hubby who helps out with packaging and delivering packages to the post office. There may be slight delays in getting packages out during peak periods such as during the school holidays, and festive seasons.
We have selected service providers with the goal of delivering your pacels securely and reliably, at the lowest possible price.
We do not charge any handling fees.
Shipping Charges - International (Non-Singapore) Orders
All international orders will be sent by registered airmail. We use DHL Global Mail Service
Postage charges for the 1st Item will be at $10.00. Each subsequent item purchased will be at $5.00 each (up to 10 items). For purchases of 11 or more items, we will advise and assist you in getting a more suitable delivery package.
Depending on the distance, the average delivery time is within 7-12 business days using our recommended delivery services. It could be slightly longer depending on your country's customs and postal security checks.
If you have any special instructions, please write it in the Comments/Instructions box at the bottom of your checkout form.
Do note that there may be delays in processing during peak festive or sale periods.
For any enquiries regarding shipping rates, please do not hesitate to email us
Shipping Charges - Singapore Orders
Little Gems Inc. offers a flat shipping charge of $1.50 by Singpost Non-Standard Mail for all purchases, regardless of the number of items purchased.
Postal / delivery time is a maximum of 3 business days from the day of mail-out
Customers assume liability for all risks for items sent out by this unregistered mail option.
Please request for package to be sent by registered mail at an additional $2.30. Please note that we will NOT be liable for any lost packages, and will not offer any compensation should your package be lost in transit. We will however offer as much assistance as possible in providing information for tracking purposes.
If you require door to door courier service, we will advice you on the charges accordingly.
Much as we want to, we seek your kind understanding that we do not offer meet-ups at this point in time.
Shipping to a Different Address
You may request for an order to be shipped to an address other than that of your billing address. At the Shipping Page during checkout, simply choose the different stored address in your account or input a new one.
Shipping to Malaysia
Packages shipped to Malaysia will be by registered mail. Charges will be a flat rate of $5.00.
Registrated Article
All Registered packages need to be signed for upon delivery. If no one is available to sign for the package, the postal service will leave a notification with further instructions for pick-up or re-delivery, and it is the customer's responsibility to follow through in obtaining the package.
Import Taxes & Customs TOP
Import taxes are sometimes levied by a country’s customs and tax authorities, at the time of delivery. Taxes vary and are calculated on the value of the goods.
All taxes, duties and customs fees are the responsibility of the purchaser. These additional costs are not covered under the shipping fee you pay for when we fill your order, but upon delivery. It is the customer’s responsibility to pay for these additional charges in order to receive their shipment. Your local post office or carrier will be able to provide you with further information.
Sales Tax
Currently, we do not charge any sales tax
Exchange Policy TOP
We want you to be completely happy with your purchase and trust that you will be. However, if our products are not satisfactory in any way, we want to know.
We will gladly replace any item that is faulty or is not what you originally ordered. Please keep in mind that shipping fees are never refundable unless the mistake was on our part.
Singapore customers
Return your order within 7 days of receipt, unused and in its original packaging. We’ll either exchange it or give you a full refund. We will credit the amount by the same mode as your payment.
We recommend that you send your item by registered mail (as proof of postage) as we cannot be held responsible for parcels lost on return to us. Please note that the postage cost can only be refunded if the item is faulty.
International customers
Return your order within 14 days of receipt, unused with the tags attached and in its original packaging. We realise that delays are sometimes encountered and that's why we have given you an extra 7 days more than our domestic guarantee. If your returned order happens to encounter a delay because of customs checks or other delivery problems, do not worry. As long as you have posted it within the 25 days - you can still return your order.
We recommend that you send your item by registered mail (as proof of postage) as we cannot be held responsible for parcels lost on return to us. Please note that the postage cost can only be refunded if the item is faulty.
Sale items are exchangable but non-refundable.
Exchanges
If you would like to exchange colour or style, please follow the same instructions as above, indicating your requirements. If possible, please include an alternative as we may have sold out of your first choice. For overseas exchanges, cost will be at original freight charge. Please include new delivery charges unless the item was faulty or not as order.
Refunds and exchanges are processed within 24 hours of receipt. Please ensure that your name, address, phone number and instructions are clearly indicated. All returned items should be sent by registered mail to:
Little Gems Inc.
Blk 532 Jelapang Road
#16-41
Singapore 670532
Please note that no unauthorized returns will be accepted and will be re-sent back to you. You must notify us and wait for our approval and instructions before shipping an item back to us.
Please take note that all returned articles are your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Missing / Damaged Orders TOP
We apologize for any problems that may have occurred with your order during mail transit. Please email us with the Subject 'Damaged Order' within 2 days of receiving your order, or email us immediately if your order hasn't arrived after 3 weeks.
We are not responsible for any packages lost or damaged while in transit to a destination. Postal insurance for Registered Mail is only up to a maximum amount of SGD68 (subject to postal terms and conditions)
However we will make every effort to rectify the situation, thats our promise to you.
Package Damaged in Transit
Little Gems Inc. prides itself on taking exceptional care when packaging and sending your chosen goods. If an item should arrive damaged, please contact us promptly to discuss an appropriate resolution.
We take the utmost care to check over our stock before it leaves us. However should an item arrive that is faulty we will happily replace that item or refund it's value upon receipt and authentication of fault.
IWe would appreciate if the damaged article be mailed back to us within 2 business days from the date of receipt. This will allow us to present it as physical evidence when filing the claim (Shipping charges will be refunded after the claim has been resolved).
Missing Articles
If your parcel does not arrive within a timely manner- please contact us and we will administer a search for your parcel.
Once a claim of lost or damage to articles has being filed, it will take between 1 to 3 months for the issue to be resolved. We will not be able to make any refunds until the courier has refunded us for the insured amount claimed. A package must be missing for 30 days from the date it was shipped before a claim can be filed
There will not be any compensation for lost packages due to an incorrect address provided by a customer at checkout. We will not be responsible for the loss of these packages.
In the event of a package being redirected back to us, due to wrong address provided at checkout, we will make every effort to ship it to you as soon as confirmation is provided for the correct address. Shipping charges will however be borne by the buyer.
Please make sure you feel comfortable with these terms before placing your order, as no replacements and no refunds can be made if an order is lost or damaged while in transit for packages sent by unregistered mail.
Privacy TOP
General Collection of Information
Little Gems Inc. values you as a customer and respect your privacy. While visiting our site, we may ask you to register and/or provide information that personally identifies you (“Personal Information”) for purposes of interacting with our site, including, for example, responding to queries, ordering products and so on.
We are committed to manage this information responsibly so that you are in control of your personal information and the communication you receive from us. We will not ever sell or share or loan your information to any third parties not related to Little Gems Inc.
If any link is offered connecting to a third party Website, it is as an accommodation to the respective third party site owner and without charge. Sites linked to and from this site are not necessarily under the control of Little Gems Inc, and Little Gems Inc. shall have no responsibilities or liabilities whatsoever for the content or privacy practices of any such linked site or any link or linking program at any time.
Little Gems Inc. does not necessarily endorse companies to or from which this site is linked or to or from sites the linked site may also be linked - nor for that matter to or from the sites linked from them either and so on... If you decide to access any of the third party sites linked to this site, you do so entirely at your own risk.
