FAQ's
Our Promise TOP
Our goal is to provide a wonderful shopping experience where, regardless of time or location, you can shop from a wide range of stylish products for your little ones.
If your questions are not answered in these pages, please contact us and we will be happy to assist.
We hope you enjoy your shopping experience with Little Gems.
Pricing & Currency TOP
All prices in our online store are listed in SGD (Singapore Dollar).
To get a guage for the prices of our goods in your country's currency (e.g US Dollars, AU Dollars, Euros, etc.), you may visit www.xe.com for the most up to date currency rates
Please note that all our prices are subject to change at any time without prior notice and we retain the right to change the price of any items at any time without prior notice.
Prices for items on this Site are non-negotiable and final.
How to Place an Order TOP
Shopping Cart
The store that never shuts! Simply add the items to your bag, select checkout, then follow the prompts to enter your shipping details, payment information and any comments. An order confirmation will be emailed to you immediately.
Placing orders on the website is preferred, and will be processed much faster than email orders
You will received an acknowledgement email within 24 hours to advice you on the bank details. Your item will be reserve for you for 36 hours. We will release the item back for sale if we do not hear from you.
Email Us
You can also email us your orders at littlegemsinc@gmail.com . If you have any concerns or questions about ordering, please feel free to e-mail us too.
Due to limited resources, we are not accepting phone orders at the present moment. If you have a question, email us. We will respond within 24 hrs. Promise
Confirmation of Orders
After you have checked out your order successfully, an email order confirmation will be sent to the email address you have entered during checkout.
Please ensure that you have provided a correct email address. Please also ensure that you have added our email addresses to your email safe list. Check your junk mail folder if you still haven't received any email confirmation from us as there is a high chance for all system-generated emails to be wrongly directed there.
Your order will be processed and shipped within 2 business days. You will receive an email confirmation with the mailing details
Please note: Orders will be shipped as soon as funds are received. If funds are not received within 7 working days, the order will be cancelled.
Payment Options TOP
WorldPay
We accept Visa and MasterCard through our third party payment gateway, Worldpay.
Please note that all credit card and paypal payments has to be made in a single transaction in order for the orders to be despatched out in one shipment. Payment made in separate invoices will be shipped separately. There will not be any refund of shipping charges if you request for them to be shipped in a single package.
Bank Transfer
Singapore shoppers may pay via Bank Transfer. Available for Singapore orders only. This can be conveniently done via the internet, ATM or over-the-counter.
We accept funds from POSB and UOB.
POSB Saving Account: 207-09171-5
UOB Savinsg : 101-103-119-1
Please drop us an email once you have done the payment via bank transfer, to prevent any delays in shipping out your order.
Western Union
Details Required:
First Name: Yee Ying Gloria
First Name: Seah
Country: Singapore
Please email us your name, the MTCN number, and amount transferred once you have done your payment.
Inventory TOP
If the product(s) you are searching for is not currently listed online, or is listed as 'Sold Out', it is not available at our web store at this time. We may or may not re-stock our previously featured/sold-out stock, as these are stocklots and they may come in limited quantities and in limited sizes. Email us at littlegemsinc@gmail.com with your enquiries.
By placing an item in your shopping cart, the item is not reserved. Items are reserved after the checkout process is completed.
As much as we try to keep our inventory up to date, there may be occasions when an item purchased is out of stock. In such an event , we will provide an option for the customer to either to receive a refund or to select an alternative item to replace the out of stock item
Colours TOP
We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Shipping & Delivery TOP
We ship everywhere! Well, almost. Drop us an email if you want to be sure.
The delivery time includes processing time and shipping time. Generally, the package can arrive in destination on time. Processing time means the time Little Gems handles the order internally. Orders are processed by the next working day.
Please keep in mind that we are a small business and not a corporation. We currently operate with only myself, and occasionally hubby who helps out. There may be slight delays in getting packages out during peak periods such as during the school holidays, and festive seasons. We seek your understanding
Delivery time is determined by the destination where the order is shipped to, which is the main element that affects delivery time. Moreover, the custom policy of destination country also influences the delivery time
We have selected service providers with the goal of delivering your pacels securely and reliably, at the lowest possible price.
Registered Article
All registered packages need to be signed for upon delivery. If no one is available to sign for the package, the postal service will leave a notification with further instructions for pick up or re-delvery. It is the customer's responsibility to follow through in obtaining the package
Shipping to a Different Address
You may request for an order to be shipped to an address other than that of your billing address. At the Shipping Page during checkout, simply choose the different stored address in your account or input a new one.
Incorrect Delivery Address / Returned Mails
Please note that it is your responsibility to provide us with the correct mailing address. We will not be responsible for any lost articles which arises from wrong addresses provided.
In the event that the article is returned to us, we will make every effort to contact you to resend the package to you. However, you will need to pay for the postage fees to resend the article back to you.
This is applicable to the Free Delivery Promotion. We will have to charged you the postage fees for resending the package back to you.
Delivery Schedule
All orders take 1-2 Business Days to be processed and packed for shipping. Packages are shipped out 3 times a week on Monday, Wednesday and Friday mornings. More often in a week, if required. There will not be any delivery on Weekends and Public holidays.
Shipping - Singapore Orders
Shipping charges by Singpost Non-Standard Mail for all purchases will be as follows.
One item - S$1.00
Each additional item will be $0.50 each
Customers assume liability for all risks for items sent out by this unregistered mail option.
Please request for package to be sent by registered mail at an additional $2.30. Please note that we will NOT be liable for any lost packages, and will not offer any compensation should your package be lost in transit. We will however offer as much assistance as possible in providing information for tracking purposes.
When will I receive my order?
For Singapore Shoppers, you will receive your items in just 2 - 3 Business Days. If you require your order urgently or within a specific timeframe, please request for courier service, as we are not able to guarantee Singpost's efficiency, especially during festive season.
Courier Delivery
If you require door to door courier service, we will advice you on the charges accordingly. charges range from $6 to $8 depending on the size of package.
Self-Pick Up
Self collection is available at Blk 351 Choa Chu Kang Central. Prior arrangements required.
Payment for Orders have to be made prior to pick up.
Packages will have to be picked up within one month of transaction date.
Shipping - International Orders
All international orders will be sent by registered airmail. We use Singpost to deliver.
For purchases of 11 or more items, we will advise and assist you in getting a more suitable delivery package.
|
Region |
South East Asia |
East Asia |
Pacific |
Europe & United Kingdom |
North & South Americas |
|
Countries |
Malaysia
Brunei Darussalam
Philippines
Thailand
Indonesia |
Japan
China
Korea
Taiwan |
Australia
New Zealand |
|
|
|
First Item |
$5.00 |
$7.00 |
$7.00 |
$8.00 |
$8.00 |
|
Each Additional Item |
$2.00 |
$5.00 |
$5.00 |
$5.00 |
$5.00 |
Depending on the distance, the delivery time is for internaional delivery will vary from 8-18 business days using our recommended delivery services. It could be slightly longer depending on your country's customs and postal security checks.
Do note that there may be delays in processing during peak festive or sale periods. Please contact us if you do not receive your packages within 21 days.
Please note that shipping timeframe are estimates and delivery dates cannot be guaranteed
For any enquiries regarding shipping rates, please do not hesitate to email us
How to Trace My Order TOP
We'll email you the tracking number and tracing site as soon as we ship your order out.
Free Shipping Promo TOP
For purchases above SGD$100.00 (in a single invoice), we are glad to provide free secure delivery.
No codes needed. The shipping charges will be deducted from your invoice once orders are more than $100.00.
** Only to addresses within Singapore
** Promo is not applicable with other ongoing promotions and discounts
** Not exchangable for cash
Import Taxes & Customs TOP
Import taxes are sometimes levied by a country’s customs and tax authorities, at the time of delivery. Taxes vary and are calculated on the value of the goods.
All taxes, duties and customs fees are the responsibility of the purchaser. These additional costs are not covered under the shipping fee you pay for when we fill your order, but upon delivery. It is the customer’s responsibility to pay for these additional charges in order to receive their shipment. Your local post office or carrier will be able to provide you with further information.
Sales Tax
Currently, we do not charge any sales tax
Cancellation of Order TOP
All sales are final. Once an order has been placed and payment made, it can no longer be cancelled and no refunds can be made. We seek your co-operation in honouring your purchse once the order has been submitted
We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.
Restocking & New Arrivals TOP
We try to do it at lease once a week! To be the first to know, add us on
Exchange Policy TOP
All sales are final and item sold are non-refundable. If for any reason you're unhappy with the items you receive, they can be returned for an exchange. Items must be unworn, unused and returned in a reasonable time frame. We reserve the right to refuse a product that does not meet these requirements.
We regret that we DO NOT offer cash refund. In the event that you are not able to select a replacement from our available stocks, we will issue a credit voucher equal to the value of your returned item/s for your future purchase.
Singapore customers
Return your order within 3 days of receipt, unused and in its original packaging.
International customers
Return your order within 14 days of receipt, unused with the tags attached and in its original packaging. We realise that delays are sometimes encountered and that's why we have given you an extra 7 days more than our domestic guarantee. If your returned order happens to encounter a delay because of customs checks or other delivery problems, do not worry. As long as you have posted it within the 25 days - you can still return your order.
Exchanges
Please note that all sale items are exchangable but non-refundable.
If you would like to exchange colour or style, please follow the same instructions as above, indicating your requirements. If possible, please include an alternative as we may have sold out of your first choice. Please note that you will be responsible for all postage fees incurred. We will bear the postage charges in the event that the item to be exchanged is faulty.
We recommend that you send your item by registered mail (as proof of postage) as we cannot be held responsible for parcels lost on return to us. Please note that the postage cost can only be refunded if the item is faulty
Refunds and exchanges are processed within 24 hours of receipt. Please ensure that your name and address are clearly indicated on the self-addressed envelope.
Please note that no unauthorized returns will be accepted. You must notify us and wait for our approval and instructions before shipping an item back to us.
Please take note that all returned articles are your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Please note that you will have to bourne the postage / delivery cost for exchanges.
Little Gems reserves the right to refuse any returns, refunds or exchanges.
Missing / Damaged Orders TOP
Please email us with the Subject 'Damaged Order' within 2 days of receiving your order, or email us immediately if your order hasn't arrived after 3 weeks.
We are not responsible for any packages lost or damaged while in transit to a destination. Postal insurance for Registered Mail is only up to a maximum amount of SGD68 (subject to postal terms and conditions)
However we will make every effort to rectify the situation, thats our promise to you.
Package Damaged in Transit
Little Gems Inc. prides itself on taking exceptional care when packaging and sending your chosen goods. If an item should arrive damaged, please contact us promptly to discuss an appropriate resolution.
We take the utmost care to check over our stock before it leaves us. However should an item arrive that is faulty we will happily replace that item or refund it's value upon receipt and authentication of fault.
We would appreciate if the damaged article be mailed back to us within 2 business days from the date of receipt. This will allow us to present it as physical evidence when filing the claim (Shipping charges will be refunded after the claim has been resolved).
Missing Articles
If your parcel does not arrive within a timely manner- please contact us and we will administer a search for your parcel.
Once a claim of lost or damage to articles has being filed, it will take between 1 to 3 months for the issue to be resolved. We will not be able to make any refunds until the courier has refunded us for the insured amount claimed. A package must be missing for 30 days from the date it was shipped before a claim can be filed
There will not be any compensation for lost packages due to an incorrect address provided by a customer at checkout. We will not be responsible for the loss of these packages.
In the event of a package being redirected back to us, due to wrong address provided at checkout, we will make every effort to ship it to you as soon as confirmation is provided for the correct address. Shipping charges will however be borne by the buyer.
Please make sure you feel comfortable with these terms before placing your order, as no replacements and no refunds can be made if an order is lost or damaged while in transit for packages sent by unregistered mail.
Feedback TOP
We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please email us or leave us a message Here
Privacy TOP
General Collection of Information
Little Gems Inc. values you as a customer and respect your privacy. While visiting our site, we may ask you to register and/or provide information that personally identifies you (“Personal Information”) for purposes of interacting with our site, including, for example, responding to queries, ordering products and so on.
We are committed to manage this information responsibly so that you are in control of your personal information and the communication you receive from us. We will not ever sell or share or loan your information to any third parties not related to Little Gems Inc.
Links to Other Materials
If any link is offered connecting to a third party Website, it is as an accommodation to the respective third party site owner and without charge. Sites linked to and from this site are not necessarily under the control of Little Gems Inc, and Little Gems Inc. shall have no responsibilities or liabilities whatsoever for the content or privacy practices of any such linked site or any link or linking program at any time.
Little Gems Inc. does not necessarily endorse companies to or from which this site is linked or to or from sites the linked site may also be linked - nor for that matter to or from the sites linked from them either and so on... If you decide to access any of the third party sites linked to this site, you do so entirely at your own risk.
Acknowledgement of Terms TOP
By placing an order at Little Gems | www.littlegemsinc.com, you acknowledge that you have read and understand our Information pages and agree to the terms mentioned herein.
